Our #1 goal is to be fast, reliable, and accurate. We ship 99% of our orders (if received by 1pm Central time Monday through Friday).
Time in transit: standard shipping to the contiguous 48 states takes 1-6 business days from the date of shipment depending on distance (not including weekends or holidays). Due to the size and content of our products, we cannot ship to APOs, Alaska, Hawaii, Puerto Rico, or any US territory outside of the continuous 48 states at this time. And your summer home in the Galapagos Islands? Sorry, we don't ship there either. Someday we probably will, but right now we cannot unfortunately
Our return policy is simple: when your package arrives, open and inspect.
Refund of shipping charges will depend on the reason for the return. If you receive a damaged product: Every product that leaves Brandshopper has been inspected and in grade A condition unless otherwise noted (such as our occasional Scratch & Dent sales). Sometimes things happen on the way to the Coliseum as they say. Damage in transit drives us as crazy as it drives you. If you received a damaged item, we’ll file a claim with the carrier and send you a replacement, in which case shipping will be included. We’ll work to resolve it in a manner that requires the least amount of effort from you possible.
If you are returning an item due to buyer’s remorse: We’ll refund you for the price of the item less shipping, as long as you return it in its original box and in saleable condition. Returns must be sent back within 14 days. Please return it in the original package, and we’ll issue an exchange or refund depending on the circumstances. Before you drop it back in the mail, email us with your name and order #, let us know the reason for the return, and we’ll issue an RMA (return merchandise authorization). Write the RMA number on the package, as this will make your refund as prompt as possible.
•product photographs can be representative, as colors and finishes shown in some cases may not be exact – actual product may be slightly darker, slightly lighter, etc
•some items will indicate FINAL SALE in which case it is ineligible for return (this is usually the case for Scratch & Dent sales, certain liquidation sales, or other unique circumstances). Your satisfaction is our highest priority.
Should you ever have a problem or question, please contact us.